All orders are processed during opening business hours, Monday to Friday, 8:00 a.m. to 4:30 p.m., Eastern Time, with the exception of public holidays.
Portable Winch uses the UPS service for all its shipments in the continental United States of America. The prices set below include all charges and no additional fees will be applied.
Note: If you are located in Hawaii or Alaska, or if you have a specific request, please call 1-888-388-7855 (toll free) or email at email@example.com.
U.S.Ground Services - 48 states
(Continental US only):
- Orders up to 10 lb = $15.00
- Orders between 10.1 and 20 lb = $30.00
- Orders between 20.1 and 40 lb = $40.00
- Orders between 40.1 and 60 lb = $60.00
- Orders between 60.1 and 80 lb = $80.00
- Orders of more than 80.1 lb = $100.00
ESTIMATED TRANSIT DAYS
Considering we are shipping from Eastern Canada, the estimated transit time for orders shipped with the ground shipping service is between 2 and 7 business days depending on the destination. For orders shipped with the expedited shipping service, the estimated transit time is between 1 and 4 business days. Note that these transit times are estimated and not guaranteed. They are also subject to the Tariff/Terms and Conditions of Service. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days.
SHIPPING: FREQUENTLY ASKED QUESTIONS
1. DO YOU SHIP OUTSIDE THE USA?
The only other country where we ship online orders is Canada. However, in order to do so, you have to process your order through www.portablewinch.ca. Note that prices on that site will be in Canadian Dollars.
If you are living in another country, we invite you to go to www.portablewinch.info to find your local website. If your country is not listed, please call +1 819 563-2193 or email our sales department at firstname.lastname@example.org.
2. HOW CAN I CHECK THE STATUS OF MY ORDER?
When your order is shipped, a shipping confirmation is emailed to you including a link to track your package online. Make sure to check in your spam folder if you think you have not received it. If you are unable to locate either the shipping information or your order, please call (toll free) 1-888-388-7855 or email our sales department at email@example.com.
3. HOW DO I CALCULATE MY SHIPPING CHARGES?
Refer to the rate chart above. Note that some voluminous items, such as the transport cases, are subject to dimensional weight calculation when shipping, which means that instead of their actual weight, shipping companies are using their dimensional weight to charge. Lean more about billable weight here: https://www.ups.com/ca/en/help-center/packaging-and-supplies/determine-billable-weight.page
4. IF THERE IS ONE OR MORE ITEM THAT IS BACKORDER, DO YOU DO PARTIAL SHIPMENTS? IF SO, DO I GET CHARGED TWICE WITH SHIPPING?
It depends. In the event that a product is backorder, you will be contacted by our salespeople prior to shipping. You will be asked if you wish to receive partial shipment or wait for complete shipment. If you chose to get partial shipment, then yes, you will be charged a second time for the backordered item(s).
5. HOW LONG DO BACKORDER ITEMS TAKE TO SHIP?
It depends on the item. Product deliveries are sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and continuously receiving shipments at our warehouse to fulfill your orders in the shortest delays.
6. I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?
The first thing to do is to check your junk mail. The emails being automatically generated sometimes end up there. If you are unable to locate our confirmation email, please call (toll free) 1-888-388-7855 or email our sales department at firstname.lastname@example.org.
7. WHAT ARE THE BUSINESS HOURS?
Our opening business hours are Monday to Friday, 8:00 a.m. to 4:30 p.m., Eastern Time, with the exception of public holidays.